Delivery Information

All our orders are sent out using Royal Mail or Parcelforce, depending on the delivery method selected and the contents of the order. We always aim to dispatch all orders within 24 hours of them being received. If we are unable to meet this high standard for whatever reason, we will always contact you to advise you of the delay.

The following delivery options are available:

  • 1st class (Royal Mail) - 1/2 day delivery - £4.45
  • 2nd class (Royal Mail) - 3/4 day delivery - £3.45
  • Next day guaranteed (Royal Mail/ParcelForce) - £8.95
  • Next day Saturday guaranteed (Royal Mail) - £10.45
  • Internantional delivery (Royal Mail Air Mail) - £16.95

The cut-off for same day dispatch of orders is 4pm. Orders processed after this time will be dispatched the following working day.

We offer free UK delivery for spending over £40. All free deliveries will be sent by standard/2nd class mail. Customers have the option to upgrade this to 1st class delivery for £1.95 - this will usually arrive next day.

We ensure all deliveries are in plain packaging for discreet delivery of your medicines and pharmacy goods.

All deliveries containing pharmacy-only or prescription medicines will require a signature on receipt. 

Royal Mail and ParcelForce do not deliver on Sundays or Bank Holidays - this should be taken into account when ordering. 

We do not ship prescription medicines outside of the EU or to Finland. All overseas parcels have a weight limit of 1kg, further weight will be payable before dispatch. We are currently unable to ship aerosols outside of the UK, any aerosols purchased for International Delivery will be refunded. We do not offer free delivery on international orders.

THE Medical Online Doctor service is owned and operated by Total Health Ethos Limited (Company Reg. 6170784). All orders are fulfilled by our pharmacy partners, BSM Healthcare Ltd (Company Reg. 08515600) and Red Label Medical Ltd (Company Reg. 08676338). All information that appears on this website is intended for information purposes only and should be used to supplement, not replace, your relationship with your local healthcare professionals. You should consult your doctor if you think you may have a health problem or before you start taking a new medicine. Please ensure you always read the information leaflets supplied with any medicinal products. For more information see our policies and terms and conditions at the bottom of every page. © 2017 Total Health Ethos Limited. All rights reserved.
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