About the Online Doctor

 

What is the Online Doctor Service?

The Online Doctor is a perfectly safe way to acquire private prescription medication through a private online consultation with a UK-registered doctor or prescribing pharmacist. The Care Quality Commission regulate the service and all our doctors are registered with the General Medical Council so you can be assured you are receiving high quality care from start to finish.

There are several conditions for which the NHS will not provide subsidised treatment, such as erectile dysfunction (e.g. Viagra and Cialis), malaria prevention (e.g. Malarone) and many others. Medicines for these conditions need to be prescribed privately and usually don’t require a physical examination, even if you see the prescriber face-to-face. 

We offer the convenience of carrying this consultation out in full on our website. If appropriate, one of our prescribers will then provide us with a private prescription and send you all the information you need to use the medicine. Your medicines will then be delivered to you at a location of your choice in discreet packaging. 

All information provided in this service is completely confidential and will only be shared with your own GP with your consent. All information will be stored on your online patient record for you to refer back to if needed.

How can I tell this service is safe and legal?

Our service is registered with the Care Quality Commission to ensure that we meet the national standards set in the UK for any health provider. They also regulate your local GP and assess them to the same standards.  This ensures that we are complying with UK law and offers protection to our customers.For more information see: http://www.cqc.org.uk

All our doctors are registered with the General Medical Council in the UK ensuring that they are fit to practice and are able to provide you with a high level of care. For more information see: http://www.gmc-uk.org

Our prescribing pharmacists have all undergone extra training to enable them to prescribe for all medical conditions. They all have a wealth of experience and are registered with the General Pharmaceutical Council. For more information see: http://www.pharmacyregulation.org

We are registered with the General Pharmaceutical Council to ensure we comply with the national standards expected for all registered pharmacists and pharmacies. Again, these are the same standards that your local chemist is assessed against. Always look for the green cross logo issued to genuine Internet pharmacies. For more information see: http://www.pharmacyregulation.org

We are a registered business and display our contact information clearly as we take customer care very seriously. If you are in any doubt please contact us for reassurance. 

You will always undergo a private consultation and be issued with a legal private prescription for any medication that is ordered after your online consultation. Websites that offer medicines without a consultation and prescription are unregulated meaning that you have no guarantee over what you are purchasing and no protection as a consumer. 

We will always provide follow-up care after you have received any medication from our Online Doctor service to ensure that the medication that has been provided is not causing you any problems.

Prices

All medication prices include a FREE consultation with one of our prescribers. All prices are available to view before entering into a consultation on the condition pages. Delivery is payable for orders under £40.

Delivery

All UK deliveries are sent by Royal Mail Signed For Delivery in discreet packaging. Deliveries will require a signature by you or someone you have nominated on arrival. They will usually arrive within 1 – 3 working days depending on the type of delivery selected.

A guaranteed next day delivery service is available as well as a free click and collect service. 

 

Complaints

There may be, on occasion, a time where a patient wishes to comment or complain about the service they have received from The Medical Online Doctor. We welcome all feedback about our service and will strive to resolve any negative experience our customers have experienced. Should you wish to contact us to comment or complain please contact our Pharmacists on 0117 971 1603 or by email through the ‘Contact Us’ section on our website. Alternatively please send your correspondence to Mr Andy Boysan, The Medical Online Doctor, Unit 3 Heston House, 7 – 9 Emery Road, Brislington, Bristol, BS4 5PF. You will always receive a reply within 7 days.

 

THE Medical Online Doctor service is owned and operated by Total Health Ethos Limited (Company Reg. 6170784). All orders are fulfilled by our pharmacy partners, BSM Healthcare Ltd (Company Reg. 08515600) and Red Label Medical Ltd (Company Reg. 08676338). All information that appears on this website is intended for information purposes only and should be used to supplement, not replace, your relationship with your local healthcare professionals. You should consult your doctor if you think you may have a health problem or before you start taking a new medicine. Please ensure you always read the information leaflets supplied with any medicinal products. For more information see our policies and terms and conditions at the bottom of every page. © 2017 Total Health Ethos Limited. All rights reserved.
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